+1 (866) 571-2666 sales@empowerretailers.com 17901 Von Karman Avenue Suite 600 Irvine, CA 92614

FAQs

Becoming an Authorized Wireless Dealer

1. What are the benefits of becoming an authorized wireless dealer?

  • Obtain highly competitive wireless dealer commissions and SPIFFs.
  • Sell products from the top brands in the market including AT&T Prepaid!
  • Get dealer promotions and special offers so you can earn more!
  • Buy at our online store and get exclusive deals on wireless products, SIMs, phones, POP Materials and more!
  • Get 24/7/365 Technical and Customer Support.
  • Obtain FREE promotional marketing materials, buy displays and more!

2. What are the requirements to become an authorized wireless dealer?

Fill out the sign up form on our website, with supporting documents within. Supporting documents vary depending on account type requested. You may also contact an Empower representative to obtain support and walk you through the process.

3. What are the steps to becoming an authorized wireless dealer?

  • Fill out the sign up form and provide documents: The sign up process is an easy 3 step sign up. Fill out the sign up form on our “Sign Up” page, including the supporting documents. You may also contact an Empower representative to obtain support and walk you through the process.
  • Wait for approval: An Empower representative will call you within 24hrs to confirm all your information and the request is processing.
  • Once approved an account is created: When the account is created you will receive login credentials for the Empower platform via email within a week. You will also receive a printed copy with a welcome kit.
  • Welcome kit is sent: A welcome kit will be sent to you by mail. This includes a printed copy of your credentials and some marketing materials. Marketing materials will vary depending on the account type. This process may take approximately a couple of weeks depending on stock availability.
  • Empower representative offers a training/welcome call: A representative will contact you and offer training or any help you may need to get started.

4. What account types does Empower offer? 

We offer a prepaid (wallet) and ACH account types (approval required).

Customer Support

1. What are Customer and Technical support hours?

Our Customer Service team is available 24/7/365.

Our best time to call for Technical Support will be 6am-5pm PST, but support can be provided 24/7/365.

For sales support please call between 8am-5pm PST. You can also contact sales directly through our Avochato Widget located at the bottom right corner of your window.

Product Questions

1. What products and services are offered on the Empower dealer portal? 

We offer a wide range of prepaid wireless products including SIM activations, Port-ins, airtime replenishment, wireless PINs, international topups, prepaid phones, and long distance PINs.

2. How can I order more SIMs?

SIMs are available through contacting our Empower customer support team or Empower sales representative directly at 1-866-571-2666.

3. How can I obtain pricing details on your services? 

You can contact an Empower representative to obtain further pricing details by calling 1-866-571-2666.